Accessibility statement

Our commitment

Accessibility is part of how we build and change customer-facing pages, not a one-off checklist at the end. When we ship a new flow or fix a bug, we check that the change stays usable with a keyboard, with assistive technology where we can test it, and with enough contrast in light and dark themes.

We improve the website and portal continuously. If a barrier slips through, we want to hear about it so we can fix it or offer a workable alternative.

What we design for

In practice, our customer-facing pages are built with these expectations:

• Clear structure: headings, landmarks and lists that assistive technologies can follow.
• Keyboard use: you can reach and operate interactive controls without a mouse, with a visible focus state.
• Readable contrast for text and controls in light, dark and automatic theme modes.
• Forms with visible labels, clear required fields and understandable error messages.
• Status and loading feedback that screen readers can announce where we use live updates.
• Meaningful link and button names, and alternative text for meaningful images (decorative images stay hidden from assistive tech).

What this statement covers

This statement covers the NovaMX marketing website (including guides, Help and tools) and the My NovaMX customer portal at my.novamx.eu.

It does not claim control over every third-party surface. Examples include some map tiles or chart embeds in reports, external payment steps when those are active, and websites you host yourself on NovaMX infrastructure. Where we embed or link to third-party tools, their accessibility may differ from ours.

Conformance status

We aim to meet WCAG 2.1 level AA for the pages in scope. We have not published a full independent audit of every screen. Conformance is based on ongoing self-assessment during design and development, plus fixes when we or customers find barriers.

Parts of My NovaMX are denser (DNS editors, MailControl reports, file tools). Those areas get the same standards, but they may still contain rough edges we are actively improving. A marketing page and a complex portal tool are not always at the same maturity on the same day.

How we check

During development we review structure and labels, keyboard paths and focus, contrast in light and dark themes, and whether status messages are clear. We also smoke-test common flows after larger releases. When we find a barrier, we track it and prefer a lasting fix over a temporary workaround, unless a workaround is needed immediately for someone who is blocked.

Known limitations

We are open about areas that still need attention:

• Complex portal tables and long DNS or report views can be harder with a screen reader or when zoomed far in. We keep simplifying labels and structure here.
• Some charts and visual dashboards may have limited non-visual alternatives today. Where possible we also show numbers or a short summary in text.
• Third-party content we do not control (for example certain map layers or external identity providers) may not meet the same level as pages we build ourselves.
• Older browsers or unusual zoom and extension combinations can expose bugs we have not seen yet. Tell us what you use if a page breaks for you.

None of this is an excuse to leave a barrier in place. Report it and we will prioritise a fix or a practical alternative.

Report a barrier

If something on the website or in My NovaMX blocks you, email contact@novamx.eu. Include the page URL (or the portal section name), what you tried to do, what happened, and which assistive technology or browser you used if you know it. Screenshots help when they do not contain secrets.

We aim to acknowledge your message and propose a fix or workaround. Urgent blocks (for example you cannot sign in or complete a required billing step) get priority.