Legal
Acceptable Use Policy
Rules for using NovaMX hosting, domain, email, CDN, mail-security and portal services.
Service provider
NovaMX B.V. Registered office: Netherlands. Chamber of Commerce (KvK): 42107118. VAT: NL869765097B01. Contact: contact@novamx.eu.
Scope and who this policy applies to
This Acceptable Use Policy (AUP) applies to all NovaMX services offered through novamx.eu, the customer portal (my.novamx.eu) and related infrastructure operated by NovaMX B.V. in the European Union.
Description of services
NovaMX provides domain registration and transfer, DNS and DNSSEC management, web and email hosting, mail security and deliverability tools, CDN and edge protection, backups, customer self-service through the portal, and optional add-on services.
Permitted use
You may use NovaMX services only for lawful business or personal purposes that comply with this policy and applicable law.
Prohibited use
You must not use NovaMX services to publish, store, transmit or link to illegal content; distribute malware; send spam; operate phishing or fraud schemes; or damage NovaMX, other customers or our IP reputation.
High-risk and restricted activities
Activities that require prior written approval from NovaMX include bulk mailing above your package limits, high-volume transactional mail, and any use that materially increases abuse or deliverability risk.
Legal and regulatory compliance
You must comply with applicable laws and regulations in the Netherlands, the European Union and any jurisdiction where your content or recipients are located.
Customer content and third parties
You are responsible for all content, DNS records, email, applications and data placed on or sent through your NovaMX services.
Security and abuse prevention
You must maintain secure credentials, apply timely security updates to software you manage, and configure DNS and mail authentication responsibly.
Monitoring and enforcement
NovaMX may monitor service usage, network traffic metadata, abuse reports, mail reputation signals and public DNS data to protect infrastructure and enforce this policy.
Suspension and termination
NovaMX may suspend or terminate services immediately for serious violations, legal compulsion, court orders, registrar policy, or repeated minor violations.
Changes
NovaMX may update this policy to reflect legal, technical or product changes. Material updates will be published at this URL.
Contact
Questions about this policy or reports of abuse: contact@novamx.eu. For security issues, see our security.txt and Security & trust page.